en

GENERAL TERMS AND CONDITIONS OF SALE
The following General Terms and Conditions of Sale (“GTCS”) define the rights and obligations of K&R
Trading Co. Ltd. (“Vendor”) and those of the Customer (“Customer”) (Vendor and Customer to be
referred to as “Parties”) who uses the electronic commercial services provided by the Vendor
through the
www.wraptrade.com
website. The GTCS apply to all contracts and services that are
realized through
www.wraptrade.com
, regardless to its fulfilment happening from Hungary or
abroad, by the Vendor or its cooperative party.
The Vendor’s details:

Name: K&R Trading Co. Ltd.
Seat and mailing address: H-1195 Budapest, Hofherr A. u. 3/a
Phone: +36 (1) 410 76 11
Fax: +36 (1) 410 76 11
Email address:
info@wraptrade.com
Trade registration number: Cg. 01-09-072008 at Fővárosi Törvényszék Cégbírósága
EU VAT identification number: HU10512478; Hungarian tax identification number:
10512478-2-43

1. General provisions and the realization of the contract between the Parties
1.1. These GTCS shall apply to all electronic commercial services provided within the EU that are
realized through the electronic store (“WrapTrade”) at the
www.wraptrade.com
website
(“Website”). Furthermore, the present GTCS apply to all commercial activities within the EU that are
realized between the Parties defined in the present contract. Purchases in the Wraptrade store are
regulated by Act CVIII. of 2001 on certain issues of electronic commerce services and information
society services (“Elkertv.”) and by Governmental Decree No. 45/2014 (II.26.) on the detailed rules of
contracts between consumers and undertakings.
1.2. Purchases in the WrapTrade store are possible by placing electronic orders, according to the
present GTCS.
1.3. The services of the WrapTrade electronic store are not available to all users, but their use
requires registration and an EU VAT number. The registration is open to any party who complies with
the requirements set forth in the present GTCS.
1.4. Following the order placement, the contract can be modified and cancelled until the time of its
fulfilment, without any consequences. (Fulfilment of the order happens when it is handed over to the
carrier company.) These actions are possible in an email form. The English language contract that is
realized between the Parties by purchasing the products is considered a written contract, which is
filed by the Vendor, and stored for a period of 5 years from its coming into existence.
1.5. The language of the contract is English.

1.6. The Vendor shall not be subjected to the regulations of any code of conduct.
1.7. Customer service: at K&R Trading Co. Ltd.

Location of the customer service: H-1195 Budapest, Hofherr A. u. 3/a
Opening hours of the customer service: Monday to Friday from 8 a.m. to 4 p.m., Friday from 8 a.m. to 3 p.m.
Phone: +36 (1) 410 76 11
Fax: +36 (1) 410 76 11
Web: www.wraptrade.com
Email address:
info@wraptrade.com

2. Registration
2.1. Registration happens by filling in the details required in the form located under the Registration
menu on the homepage. By registering on the Website, the Customer declares that they have
familiarized themselves with and have accepted the present GTCS and the Privacy Policy available on
the Website, and they consent to the use of their personal details according to the Privacy Policy.
2.2. The Vendor shall not be held responsible in any way for delayed shipments or other problems
and mistakes arising as the result of the Customer having entered incorrect and/or incomplete
personal data. The Vendor shall not be held responsible for damages caused by the Customer
forgetting their password or if the password is accessible to unathorized parties for any reasons not
imputable to the Vendor. The Vendor treats all registrations as independent legal entities. Saved
personal details might be modified after signing in, by clicking on the My Account, then on the Edit
Your Account Information link. This might also affect the details of your active orders. The Vendor
shall not be held responsible in any way for damages or other mistakes originating from the
Customer changing their registered personal details.

3. Orders
3.1. The important features and characteristics of the products are available on the technical data
sheets to be found next to the appropriate product. It is considered the fulfilment of the order
according to the contract from the part of the Vendor if the product has characteristic features that
are better or more favourable than those stated on the Website or in the corresponsing user’s
manual. Should you have any questions in connection with the products prior to ordering, please
contact us through the form available at the Contact page. If you require further information about
the quality, the basic features, the use and usability of any of our products, please contact our
customer service.
3.2. The price of the product is always indicated next to the selected product, which, if otherwise not
stated, does not include VAT. The prices of the products do not include transport charges.
3.3. The Vendor reserves the right to change the prices of products available to order from the
Website with the condition that the modification takes effect simultaneously to its publication on the

Website. The modification will not affect adversely the prices of products already ordered. In the
case of online payment by credit card, we are not able to provide any refunds for price decreases
that are actualized between the time of sending the electronic payment notification and receiving
the products. The security check of the online payment transaction takes a minimum of 24 hours,
and the reception of the products is only possible after this time period.
3.4. If, in spite of all the care taken by the Vendor, incorrect prices are indicated on the Website,
especially in the case of obviously faulty prices (e.g. prices that are sigficantly different from the
generally known, accepted or estimated prices, or 0 or 1 EUR prices appearing because of a potential
system error), the Vendor shall not be obliged to ship the products at the incorrect prices, but shall
offer the shipment at the correct prices. The Customer has the option of withdrawing their order in
this case.
3.5. The Vendor accepts orders through the Website only from registered Customers and only if the
Customer has filled in completely all the details necessary for orders. (If the Customer fills in any of
the fields incompletely or with a mistake, they will receive an error message from the Vendor.) The
Vendor shall not be held responsible in any way for delayed shipments or other problems and
mistakes arising as the result of the Customer having entered incorrect and/or incomplete order
details.
3.6. Order placement is possible after registering and signing in the Wraptrade store, by using the
Shopping cart. The Customer can place individual products in the basket by selecting them from the
list of product categories, by clicking on the Basket link next to the products. The content of the
Shopping cart can be modified by clicking on the Basket link, where the required amount of the
product can be entered, and also the content of the Shopping cart can be modified or deleted. If the
Customer has finalized the content of their Shopping cart, they can check the details of the order,
modify the billing and shipping addresses, select the method of payment and shipment and add a
comment to the order prior to placing the order, on the order summary page, after clicking on the
Checkout link. On the summary page, clicking on the Back button enables the Customer to modify
the content of the Shopping cart or other details according to their actual requirements. The order is
placed and the offer is sent by clicking on the Place order link on the Checkout order summary page.
3.7. The installation of window films is legally regulated. Each European country has a valid approval
system. In the case of window films sold by Wraptrade, it is indicated at all times if the product has a
valid license in the given country or not. We shall not be held responsible for window films that are
unlicensed or installed contrary to legal regulations, for their installation and for any damages caused
by them.

4. Correcting wrongly entered data
4.1. The Customer has the possibility to correct wrongly entered data on the order interface of the
Webstore (e.g. removing a product from the Shopping cart by clicking on the Remove link) at any
stage of the order, prior to sending the order to the Vendor.

5. Binding offer, confirmation
5.1. The reception of the offer (order) sent by the Customer is confirmed by the Vendor without
delay, within 24 hours, in an automatic email message, which contains the Customer’s details
entered at the order placement or at the registration process (e.g. billing and shipping information),
the order number, the order date, the list or products ordered, their amounts, their prices, the
shipping costs and the total amount to be paid. This confirmation email serves as information for the
Customer about their order having arrived to the Vendor.
5.2. The order confirmation email shall not be regarded as the acceptance of the Customer’s offer
from the part of the Vendor, and this confirmation does not call a valid contract into existence
between the Customer and the Vendor.
5.3. The Vendor accepts the Customer’s offer (order) via a separate email of acceptance, which,
among others, informs the Customer about the contract coming into existence, and also about the
expected date of delivery. A valid contract is entered by the Parties at this point.
5.4. The Customer is acquitted from the binding nature of the offer if they do not receive the email of
order acceptance from the Vendor without delay, that is within 24 hours.
5.5. If the Customer has sent the order to the Vendor and notices a mistake in the details of the
confirmation email, they shall notify the Vendor within 1 hour or at the time of receiving a phone call
from the Vendor, in order to avoid the fulfilment of unwanted orders.
5.6. The order is considered a contract entered electronically, which is regulated by Act V of 2013 on
the Civil Code, and by Act CVIII. of 2001 on certain issues of electronic commerce services and
information society services. The contract is regulated by Governmental Decree No. 45/2014 (II.26.)
on the detailed rules of contracts between consumers and undertakings, also observing Directive
2011/83/EU of the European Parliament and of the Council on consumer rights.

6. Shipping and payment conditions
6.1. The Vendor ships those ordered items for which delivery has been chosen, via a carrier company.
The transport charges are paid by the Customer, and this amount is indicated on the invoice. If
multiple orders are received from the same Customer on the same day, the orders are treated
separately concerning the transport fees. The orders can be treated together if the Customer
indicates this request at the second order placement and if the Vendor confirms this possibility.
Parcels that have already been dispatched cannot be merged into one order. The Vendor reserves
the right to modify transport charges on condition that the Customer is notified on the email address
entered at registration 5 working days prior to the modification. The modification will not affect the
prices of products that have already been ordered.
6.2. If the order is possible to fulfil, the Vendor provides the opportunity for the Customer to select a
required delivery time, which does not indicate a precise point of time, but serves only to indicate an
approximated delivery period of time. The Vendor cannot provide an exact hour of delivery. The

level of service differs in different countries, and the date of delivery, as well as the options for
delivery time shall be indicated in the confirmation email at all times.
6.3. The parity is always EXW. Fulfilment of the order happens when it is handed over to the carrier
company.
6.4. Payment options are by MasterCard or VISA cards through the payment interface of CIB Bank, or
by bank transfer. In the case of bank transfer in advance, 20 EUR bank charges per transaction will be
charged with the order. Delayed bank transfers are available after a preliminary certification process
– please indicate your requests of delayed payment at
info@wraptrade.com
. With delayed
payments, the 20 EUR bank charges shall only apply for orders with an invoiced amount of less than
500 EUR.
6.5. All parcels are dispatched with insurance, whose fees are included in our standard transport
charges.

7. Right of withdrawal
Originating from the unique nature of the ordered and prepared products, and also paragraph 29 (1),
section c) of Governmental Decree No. 45/2014 (II.26.) on the detailed rules of contracts between
consumers and undertakings (“Decree”), the Customer cannot exercise their right of withdrawal
included in paragraph 20 of the Decree. Because of the cutting of the materials to unique sizes, the
Customer does not have a right of withdrawal if the order is ready for shipment. The Customer has a
right of withdrawal before the order is ready for shipment. This happens 1 hour after sending the
written order confirmation. Please indicate your request of withdrawal within this time period at

info@wraptrade.com
, and also by deleting the given order from your list of orders.
In the case of products with relation to which the Customer has a right of withdrawal outlined in
Governmental Decree No. 45/2014 (II.26.) on the detailed rules of contracts between consumers and
undertakings, the process of exercising the right of withdrawal is described in section 7.1. of the
present GTCS.

7.1. Process of exercising the right of withdrawal
7.1.1. In the case of products with relation to which the Customer has a right of withdrawal that they
would like to exercise, they are obliged to send (e.g. by post, fax or email) their explicit declaration of
withdrawal to the Vendor, using the contact details listed in section 1 of the present GTCS. The
Customer can exercise their right of withdrawal within the deadline if the declaration is sent to the
Vendor before the above deadline is over.
7.1.2. It is the responsibility of the Customer to prove that they exercised their right of withdrawal
according to the conditions of section 7.
7.1.3. In both cases, the Vendor confirms in an email and without delay the arrival of the Customer’s
declaration of withdrawal.

7.1.4. In the case of a written withdrawal, it has to be deemed as within the deadline if the Customer
sends their declaration to the Vendor within 14 calendar days (even on the 14
th
calendar day).
7.1.5. For the purposes of the calculation of the deadline, the Vendor takes into consideration the
date of postal stamp in the case of postal declarations, and the time of sending the email or fax
declaration in the case of emails and faxes. The Customer shall send their postal declaration as a
certified letter, so that the date of sending can be proved in a credible way.
7.1.6. In the case of withdrawal, the Customer is obliged to return the product to the Vendor’s
address as outlined in section 7.1.8. without undue delay, but within 14 days from submitting their
declaration of withdrawal. The deadline is fulfiled if the product is sent before the 14-day deadline
passes.
7.1.7. The cost of returning the product to the Vendor is to be paid by the Customer. The Vendor
cannot accept packages sent by cash on delivery. Besides the costs of returning the products, the
Customer has no other payment obligations during the withdrawal process. The right of withdrawal
of products delivered to the Customer can be exercised in the Vendor’s stores as well. On the
Customer’s request, the Vendor can arrange for the returning of products. Please submit your
requests at the Vendor’s customer service.
7.1.8. Point of acceptance: the Vendor’s seat as defined in section 1. of the present GTCS.
7.1.9. If the Customer withdraws from the contract, the Vendor refunds without delay, but within 14
days from the acceptance of the declaration of withdrawal, all the funds paid by the Customer,
including transport (shipment) charges, with the exception of additional fees that arise because the
Customer chose a different transport method from the Vendor’s usual, cheapest transport method.
The Vendor has the right to hold back the refund until they receive the returned product, or until the
Customer proves in a credible way that the product was sent back. From the two cases above, the
Vendor takes into consideration the earlier date.
7.1.10. During the withdrawal process, the Vendor applies the same payment method as was used
with the original transaction, except if the Customer explicitly agrees on using a different payment
method. The Customer shall have no additional charges originating from this different method of
payment.
7.1.11. The Customer can be held responsible for the value decrease of the product only if it
occurred at usage that exceeds the necessary use to determine the quality and features of the
product.

8. Guarantee
8.1. The Vendor has a guarantee obligation with regards to their products according to the Civil Code
and to Governmental Decree no. 151/2003, which means that during the guarantee period, they are

only acquitted from the responsibility if they can prove that the fault can be traced back to improper
use of the product.
8.2. The guarantee period begins with the actual fulfilment, that is with the handing over the product
to the Customer or its putting into operation.
8.3. The guarantee periods concerning certain products of the Vendor are as below:
8.3.1. Car wrapping films
In the case of car wrapping films, the guarantee covers premature aging (cracking), the material
getting detached because of its inherent fault, tunneling and surface defects. All manufacturers have
sufficiently equipped laboratories for the appropriate inpection of the material, including the
measurement and reporting of adhesives by FINAT methods. The guarantee of car wrapping films
differs from their durability. The guarantee period is 2 years.
8.3.2. Window films
Unless otherwise specified, guarantee periods concern indoor applications. Exterior films are
specifically indicated.
8.3.2.1. SkyFol automotive window films
In the case of automotive window films, the guarantee covers detaching, delamination, tunneling
and adhesive problems. The installation of automotive window films is regulated in each member
state of the European Union. Installation contrary to regulations is considered the misunderstanding
of the intended use of the products, therefore such products are not under guarantee.
8.3.2.1.1. The guarantee period of the NR series is 3 years.

8.3.2.1.1. The guarantee period of the HPPro series is 5 years.

8.3.2.1.1. The guarantee period of the HP series is 7 years.

8.3.2.1.1. The guarantee period of the CarbonX and BabyGuard series is 10 years.

8.3.2.1.3. The Shark SHP series has limited Lifetime Guarantee. For more information, please contact
our customer service.
8.3.2.1.4. The Shark NT series has limited Lifetime Guarantee. For more information, please contact
our customer service.
8.3.2.1.5. The Shark NTPro series has limited Lifetime Guarantee. For more information, please
contact our customer service.
8.3.2.2. SkyFol ThermoProtect architectural window films

In the case of architectural window films, the guarantee covers detaching, delamination, tunneling
and adhesive problems. Prior to installation, please check our compatibility table. The edges of
exterior films and interior films of the P series have to be sealed with a good quality, exterior, neutral
silicone product. Exterior films have to be cleaned at least 4 times a year, using a cleaning agent of
neutral pH, warm water and a soft cloth.
8.3.2.2.1. The guarantee period of the SIXX, DRXX, PXX and SBXX series is 10 years.
8.3.2.2.2. The guarantee period of the SIBXX, SIGNXX, SIBLXX and SIGLDXX series is 3 years.
8.3.2.2.3. The guarantee period of the XT17S, XT33S and XTXXCV exterior films is 7 years on vertical
glass surfaces, while 4 years on curved glass surfaces.
8.3.2.2.4. The guarantee period of the XT48S and XTXXDR exterior films is 5 years
on vertical glass surfaces, while 3 years on curved glass surfaces.

8.3.2.2.5. The guarantee period of the XT16SPC exterior films is 4 years
on vertical glass surfaces, while 3 years on curved glass surfaces.

8.3.2.3. SkyFol Safety and Security window films
In the case of safety and security window films, the guarantee covers detaching, delamination,
tunneling and adhesive problems. Prior to installation, please check our compatibility table. The
edges of exterior films and interior films of the P series have to be sealed with a good quality,
exterior, neutral silicone product. Exterior films have to be cleaned at least 4 times a year, using a
cleaning agent of neutral pH, warm water and a soft cloth.
8.3.2.3.1. The guarantee period of the SXX, SSIXX and SDRXX series is 10 years.
8.3.2.3.2. The guarantee period of the XT4M exterior film is 5 years on vertical glass surfaces,
while 3 years on curved glass surfaces.
8.3.2.4. SkyFol Decour design window films
In the case of design window films, the guarantee covers detaching, delamination, tunneling and
adhesive problems.
8.3.2.4.1. The guarantee period of all our SkyFol Decour films is 5 years.
8.3.3. Paint protection films
In the case of paint protection films, the guarantee covers premature aging (cracking), the material
getting detached because of its inherent fault, tunneling and surface defects.
8.3.3.1. The guarantee period of the Skyfol PPF and Skyfol PPF Nano is 2 years.

8.3.3.2. The guarantee period of the Hexis Bodyfence is 7 years.

8.3.4. Digital print vinyls
8.3.4.1. The guarantee period of Hexis digital print vinyls and its corresponding laminating films is 5
years.
8.3.5. Tools
8.3.5.1. The guarantee period of all our tools is 6 months.
8.4. Guarantee is provided at all times exclusively for the maximum value equivalent to the raw
material’s value.
8.5. Process of quality claims
All quality claims have to be submitted by precisely filling in the form at

http://wraptrade.com/index.php?route=information/contact/warranty
. If samples and further
inspections are not necessary, WrapTrade will inform the Customer within 24 hours about the
aqcceptance or rejection of the quality claim. In case of accepted claims, the price of the product will
be, according to the Customer’s choice, either refunded or credited in the Customer’s account, which
they can deduct from their next order. If samples are required, WrapTrade will organize the free
picking up of the samples within 48 hours, and the necessity of the laboratory investigations will be
decided within 24 hours of the samples’ arrival. If laboratory investigations are not necessary, or if
the problem can immediately be assessed, the refund will happen within 24 hours in the Customer’s
account. Laboratory inspections might take several weeks. During the claim process, the Customer
will be continuously informed.
8.6. The Customer is not entitled to file guarantee and warranty claims simultaneously, in connection
with the same fault.

9. Warranty
9.1. Warranty
9.1.1. In case of faulty fulfilment, the Customer is entitled to a warranty claim against the Vendor. In
the case of consumer contracts, the Customer is entitled to warranty claims within a term of
limitation of 2 years from the time of the reception of the products, for product defects that already
existed at the time of receiving the goods. The Customer is not entitled to the warranty after the
term of limitation of 2 years have passed.
9.1.2. If the contract is not made with the consumer, the entitled party can file warranty claims
within a term of limitation of 1 year from the time of the reception of the products.
9.1.3. The Customer, according to their choice, might ask for repair or a replacement product, except
if fulfilling the option chosen by the Customer is impossible or it would pose a disproportionately
high extra cost for the Vendor, compared to other options. If the Customer does not or cannot ask

for repair or a replacement product, they can also solicit a proportionately discounted price, repair
the fault (or have it repaired) at the Vendor’s expense, or as a last resort, they can also withdraw
from the contract. In the case of minor faults, withdrawal is not available.
9.1.4. The Customer can transfer from one warranty right to another one, but they are responsible
for paying the costs involved, with the exception of the transfer being necessary or if the reason for it
was provided by the Vendor.
9.1.5. The Customer is obliged to inform the Vendor of the fault immediately, but no later than 2
months after it is noticed.
9.1.6. The Customer is entitled to the warranty right directly against the Vendor.
9.1.7. If the Customer proves that they purchased the product from the Vendor (by submitting the
invoice or its copy), the warranty claim has no other condition within 6 months of the fulfilment of
the contract other than informing the Vendor or the warranty claim. In this case, the Vendor is only
acquitted from the warranty if they can prove that the fault in the product occurred after being
handed over the the Customer. If the Vendor can prove that the reason of the fault occurred because
of reasons attributed to the Customer, they are not obliged to accept the Customer’s warranty claim.
After the 6 month period from the time of order fulfilment, however, it is the Customer who is
obliged to prove that the fault noticed by them already existed at the time of fulfilment.
9.1.8. If the Customer files a warranty claim for a part of the product only (from the aspect of the
fault), the warranty claim is not valid for the rest of the product.
9.2. Product warranty
9.2.1. In case of fault of a product, the customer regarded as consumer can file (according to their
choice) the warranty claim detailed in section 9.1. or a product warranty claim.
9.2.2. The Customer is not entitled to file warranty and product warranty claims simultaneously, in
connection with the same fault. In the case of an accepted product warranty claim, however, the
Customer is entitled to a warranty claim with regards to the replaced product or part.
9.2.3. As a product warranty claim, the Customer can only solicit the repair or replacement of the
faulty product. With product warranty claims, the fault must be proven by the Customer.
9.2.4. A product is regarded as faulty if it does not conform to the quality standards valid at the time
of selling it, or if it does not possess the features detailed in the product description provided by the
manufacturer.
9.2.5. The Customer is entitled to product warranty claims within a term of limitation of 2 years from
the time of sales by the manufacturer. After this period, the product warranty claim entitlement is
lost. The Customer is obliged to inform the manufacturer of the fault immediately after it is noticed.
Within 2 months of noticing the fault, informing the manufacturer about the fault is to be considered

as immediate notification. The Customer shall be responsible for damages arising because of the
delay in notifying the manufacturer of the fault.
9.2.6. The Customer is entitled to the product warranty claim in connection with products against the
manufacturer or the distributor (Vendor).
9.2.7. According to the Civil Code, the producer and distributor of the product are to be taken as
manufacturers.
9.2.8. The manufacturer and distributor (Vendor) are acquitted from the warranty claim obligation
only if they can prove that

the product was not manufactured or distributed in their commercial activity, or
the fault was not possible to notice at the time of sales, according to the present state of
science and technology, or

the fault of the product is due to the application of laws or obligatory legal regulations.
9.2.9. The manufacturer and distributor (Vendor) has to provide adequate reasons to be acquitted.

10. Liability
10.1. Although the data on the Website is published in good faith, its aim is merely to provide
information, whose precise and complete nature the Vendor does not take responsibility for.
10.2. It is the Customer’s own responsibility to use the Website, and they accept that the Vendor
does not take responsibility for material and non-material damages that arise while using the
Website, beyond violations of contract by deliberate, serious negiligence, by delinquency or by
damages to life, physical well-being and health.
10.3. The Vendor does not take any responsibility for the behaviour of the users of the Website. The
Customer’s behaviour is the Customer’s exclusive responsibility. The Vendor will fully cooperate with
authorities to investigate legal violations.
10.4. The webpages of the Vendor might contain links that point to other service providers’ websites.
The Vendor does not take responsibility for these service providers’ privacy policy and other
activities.
10.5. The Vendor is entitled to, but not obliged to check content that is published by the Customers
while using the Website, and they are entitled to, but not obliged to look for signs of illegal activities.
10.6. Due to the global nature of the Internet, the Customer accepts that they shall behave according
to relevant national rules while using the Website. If any actions related to the use of the Website is
not legally allowed in the Customer’s country, the Customer has exclusive responsibility for its use.

10.7. If the Customer finds objectionable content on the Website, they shall immediately notify the
Vendor. If the Vendor finds in good faith that the notification is well-based, they are eligible to delete
or modify the content without delay.
10.8. The installation of window films is legally regulated. Each European country has a valid approval
system. In the case of window films sold by WrapTrade, it is indicated at all times if the product has a
valid license in the given country or not. We shall not be held responsible for window films that are
unlicensed or installed contrary to legal regulations, for their installation and for any damages caused
by them.
10.9. We do not take any responsibility for damages caused during the installation, removal and use
of films.
10.10. The new colour of wrapped cars has to be registered at authorities according to different rules
in each country. WrapTrade does not take responsibility for damages caused by the failure to notify
the relevant authorities.

11. Copyright
11.1. The Website is protected by copyright. The Vendor is the entitled party to use all content of the
Website and of services available throught the use of the Website: any copyright or intellectual
property (including all graphic and other materials, the layout and editing of the Website, the
software and other types of solutions, ideas and realizations utilized).
11.2. Saving or printing the content of the Website or its parts to any physical or other data storage
device is allowed for private use, or based on the Vendor’s prior, written permission. Use beond
private use (e.g. storage in databases, transmission, publication (for download), commercialization) is
possible only based on the Vendor’s prior, written permission.
11.3. Beyond the rights explicitly defined in the present GTCS, the registration, the use of the
Website and the GTCS do not entitle the Customer to use any of the commercial names and
trademarks used on the Website. These intellectual properties shall not in any way be used without a
prior, written permission from the Vendor, beyond the display, temporary copying and copy-making
for private reasons in conenction with the proper use of the Website.

12. Legal remedies
12.1. Claim handling
The Customer can file a claim in connection with the product or with the Vendor’s activity at the
contact details listed in section 1.7. of the present GTCS.
According to legal regulations, the Vendor examines oral claims immediately, and if the nature of the
complaint permits, they organize the necessary solution to them. If the Customer objects to the
remedy, or if the immediate examination of the claim is not possible, the Vendor draws up a report

of the claim and of their point of view without delay, whose copy is handed over to the customer on
the spot, in the case of personal claims. In the case of claims received by phone, the copy of the
report is sent to the Customer together with the answer to the claim, as detailed in the section below
about written claims, and from this point, the claim is to be treated as a written claim.
Claims submitted orally by phone are to be given by the Vendor a unique identification number,
which helps the traceability of the claim. The Vendor is obliged to inform the Customer of this
number.
The Vendor is obliged to investigate written claims within 30 days of their arrival, and also to provide
a substantive answer to the Customer, which is to be delivered to the Customer. If the claim is
rejected by the Vendor, they are obliged to provide reasons for this rejection in their substantive
answer.
The Vendor has to keep the report and the copy of the answer for 5 years.
The Vendor receives claims from the Customers at the contact details listed in section 12.1. Monday
to Friday from 8 a.m. to 4 p.m., Friday from 8 a.m. to 3 p.m.
12.2. Other legal remedies
If the consumer dispute between the Vendor and the Customer is not remedied in cooperation with
the Vendor, the Customer has the following remedy options available:

Taking a note into the Customer’s Book, which is available at the customer service. The
Vendor responds to notes within 30 days.

Filing a claim at the consumer protection authority. If the Customer feels that their consumer
rights are violated, they are entitled to file a claim at the local branch of the consumer
protection authority. After assessing the claim, the authority decides about the consumer
protection investigation.

Arbitration board. In order to peacefully resolve disputes outside the court and about the
quality and safety of products, about the application of product compliance rules and about
the drawing up and fulfilment of contracts, the Customer can file a claim at the local branch
of the arbirtation board working together with the appropriate professional chamber.
The contact details of the Budapest Arbitration Board:
H-1016 Budapest, Krisztina krt. 99. III/310.
Postal address: H-1253 Budapest, Pf. 10.
Email:
bekelteto.testulet@bkik.hu
Fax: +36 (1) 488 21 86
Phone: +36 (1) 488 21 31

Court trial. The Customer is entitled to prefer their claim in connection with the comsumer
dispute at a civil trial, according to the regulations of Act IV of 1959 on the Civil Code and to
those of Act III of 1952 on the Code of Civil Procedure.

13. Miscellaneous
13.1. The WrapTrade store has a sufficient safety level and its use does not pose any risks, however,
it is recommended that you take the following precautionary measures: use anti-virus and antispyware applications with updated databases and install the security updates to your operating
system. Purchases on the Website presupposes on the part of the Customer the knowledge of the
technical boundaries of the Internet, and also the acceptance of the possibilities of error in
connection with this technology.
13.2. The Vendor reserves the right to modify the present GTCS unilaterally at any time. The Vendor
informs the Customers of these modifications by email prior to their taking effect. When
modifications take effect, registered users have to accept them explicitly when they sign in to use the
Website.

Budapest, 1 November 2017